Series 13 (2021)
OVERVIEW
EPISODES
1. Episode 1
Angela Rippon investigates the green schemes that have fallen foul of the mortgage providers when owners come to sell up. And is crowdfunding a safe bet or a risky investment?
2. Episode 2
The team investigates the ransom demands being faced by small businesses hit by online hackers. Are social media firms doing enough to help victims?
3. Episode 3
Gloria Hunniford goes on the trail of some mysterious missing parcels, hearing how precious cargo can end up being sold off at auction instead of safely delivered.
4. Episode 4
The devoted dog owners who insured their precious pets only to find that it didn’t pay out when disaster struck. And who keeps your lights on when your energy supplier goes bust?
5. Episode 5
Julia Somerville meets a woman whose act of charity was scuppered when her delivery company lost the parcels she was sending to help others.
6. Episode 6
When is storm damage really storm damage? The team look at home insurance small print. And the families whose gardens have been fenced off and branded dangerous after terrifying landslides.
7. Episode 7
Gloria Hunniford meets victims of a scam that starts with a simple message about parcel deliveries before leading people into a terrifyingly plausible confidence trick.
8. Episode 8
Julia hears about the bewildering sales tactics of cold callers who pursue vulnerable people, and the energy brokers not always offering the best deal.
9. Episode 9
How damage caused by delivery drivers has left homeowners with broken walls and big bills, and the big-name company whose customer service has left many at their wits’ end.
10. Episode 10
Julia hears from the learners in lockdown who found self-education more expensive than they had expected, and the online electronics retailer that has left dozens of customers in the lurch.
11. Episode 11
Gloria Hunniford, Julia Somerville and Angela Rippon hear from a woman battling one of the world's tech giants to regain access to her late husband’s photos and videos.
12. Episode 12
Angela Rippon, Gloria Hunniford and Julia Somerville investigate the shocking story of a mum whose two-year-old daughter was left fighting for her life after swallowing a toy.
13. Episode 13
This episode features the residents of one estate who fear they might be charged to access their homes after being told the land in front of their houses is up for sale.
14. Episode 14
Gloria Hunniford, Julia Somerville and Angela Rippon meet the people who say they have been forking out thousands for subscription services that they did not realise they had signed up to.
15. Episode 15
The team visit a housing estate in Stoke that is gradually sinking into the ground, with residents fearing they will be left to clear up the mess.
16. Episode 16
How you can make sure you’re protected from the growing crime of number spoofing, in which scammers fool people into believing they are calling from a genuine bank phone number.
17. Episode 17
How moving into some new build homes comes with strings attached when it comes to your choice of broadband provider, and how to tell whether a guarantor loan is right for you.
18. Episode 18
Payment holidays are meant to help out those people in tricky financial situations, so why are some people feeling that taking one out has left them in a worse position than when they started?
19. Episode 19
How criminals are using popular social media sites to make money by copying other people’s work.
20. Episode 20
The faulty meters driving some viewers up the wall, and how the home fitness craze, super-charged in lockdown, has become one of the biggest let-downs for some customers.
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