1. Communication

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. 10 April 2017. 2 min

Owner Gustavo “Gus” Fring explains proper employee behavior at Los Pollos Hermanos – where someone is always watching.

2. Cleanliness

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. 17 April 2017. 2 min

Learn the proper techniques for keeping the restaurant neat from owner Gustavo “Gus” Fring, a man who knows a thing or two about cleaning up messes.

3. Shipping and Receiving

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. 24 April 2017. 2 min

Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.

4. Customer Service

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. 1 May 2017. 2 min

Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.

5. Employee Code of Conduct

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. 7 May 2017. 2 min

Gustavo "Gus" Fring explains basic behavioral guidelines for all employees, including a zero-tolerance drug policy.

6. Loss Prevention

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. 14 May 2017. 2 min

Gustavo "Gus” Fring shares his strategies to curb the theft of his "addictive" products.

7. Sustainability

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. 21 May 2017. 2 min

Gustavo "Gus” Fring demonstrates initiatives to help protect the planet, including the safe use and disposal of dangerous chemicals.

8. Brand Management

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. 28 May 2017. 2 min

Gustavo “Gus” Fring explains how Los Pollos Hermanos maintains a stellar reputation through community outreach and good word of mouth.

9. Conflict Resolution

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. 5 June 2017. 2 min

Gustavo "Gus" Fring demonstrates the correct way to resolve conflict between employees.

10. Emergency Situations

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. 12 June 2017. 2 min

Choking, poison, box cutters — all in a day's work at Los Pollos Hermanos, where founder Gustavo "Gus" Fring always keeps his employees safe from harm.